Firmware update via Vensoft

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  Menu bar in Vensoft

Vencube firmware update via Vensoft

Vencube firmware updates are not only possible with the help of the computer program Ventool, but also via Job Online via Vensoft.

Create a new job

On Vensoft platform, under ⇒ Settings ⇒ Administration ⇒ Jobs, click the "+" symbol to create a new job.

Create a new job

Select Software Update as job type

Enter "Update" for the job type to select and apply the software update.

Select software update

Select firmware version

In the next step, you must select the firmware version to which you want to update your Vencube. To do so, click in the empty "Version" field. All available Vencube firmware versions will then be displayed. At Vencube firmware designation you will find an explanation of the new firmware version designation.

Select firmware version

Select the desired firmware and apply it. Different firmware versions may be displayed for different applications. Therefore, please only select the firmware version appropriate for your project. Otherwise, it may result in incorrect behavior or the Vencube may no longer function at all. If the desired firmware version is not yet released for you, or if you have any questions about which firmware version is suitable for your case, please contact our support.

Adopt firmware version

Select Vencubes

In the "Select Vencubes" field, enter the serial numbers of the Vencubes you want to update. Then select and apply all desired Vencube serial numbers. A list of the selected Vencubes will then open below, along with the corresponding information for review. You can remove individual Vencubes that you do not want to receive an update using the trash can in the first column.

Select Vencubes

Select time

At "When is this job active?" you can select the time when the update should be performed. You can choose either "Immediately" or at a specified time in the future, which you can set using the "From" option by selecting the date and time.

Select time

Once the job has been created in Vensoft and the execution time has been reached, a message from the Vencube is required to initiate the firmware update. This can be a sale, a service button, or the "Ready" message on the hour, provided this setting is enabled in the corresponding Vencube.

During the flash process (more information at ⇒ Update history), the machine will be out of service for approximately 10 minutes. Therefore, choose a time when the machine is as quiet as possible (depending on the location, e.g., at night).

Create job group

A job group can be created in the final query. This is recommended if multiple Vencubes are to be updated at once. The advantage is that the update progress can be clearly monitored under ⇒ Settings ⇒ Administration ⇒ Job Groups in the corresponding job group.

Create job group

Update progress

Update history

The update progress can be monitored online. A firmware update consists of a total of 8 data packages. These packages are downloaded gradually and displayed accordingly in the job progress: 13% ⇒ 25% ⇒ 38% ⇒ 50% ⇒ 63% ⇒ 75% ⇒ 88% ⇒ 100%. As soon as the update has been completely downloaded, the Vencube begins flashing. This is indicated by LEDs 1 and 2 on the Vencube flashing red and green in a sequence. During the flashing process, the Vencube and the connected payment systems are out of service. This can result, for example, in the message "Credit system failure" appearing on the machine's display. A firmware update takes about 25 minutes in total, with the download and flashing processes each taking about half of that time. Depending on your cellular connection, it may take a little longer to download the update package. Do not turn off the Vencube during the flashing process! Turning off the Vencube during the flashing process will result in immediate failure of the Vencube!

Verify the successful update

After successful flashing, the Vencube will automatically reboot and log in to Vensoft with the newly installed firmware. Both Vencube LEDs will turn green again.